This privacy statement covers the site http://www.serenewoods.com. If you have questions or concerns regarding this statement, you should first write to ‘contact@serenewoods.com’.
What this privacy policy covers?
This privacy policy covers how Serene Woods treats personal information that Serene Woods collects and receives, including information related to your use of Serene Woods services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
This policy does not apply to the practices of companies that Serene Woods does not own or control or to people that Serene Woods does not employ or manage.
Information collection & it's use
General
Serene Woods may collect personal information when you register, when you use Serene Woods services and when you visit Serene Woods pages or the pages related to the content contained within Serene Woods. Serene Woods may combine information about you that we have with information we obtain from business partners or other companies in order to provide services you have requested from Serene Woods. We do not purchase any personal data from other companies.
Serene Woods collects information about your transactions with us and your use of the services that we offer.
Serene Woods automatically receives and records information on our server logs from your browser, including your IP address, browser settings, and pages requested. Serene Woods also requires a cookie, used to keep track of your login status.
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Serene Woods will set and access Serene Woods cookies on your computer. We use both session ID cookies and persistent cookies. Serene Woods uses session ID cookies to ensure that you are recognized when you move from page to page within Serene Woods. These cookies are deleted when you close your browser. We use persistent cookies to identify your time zone, language preference, and/or country, as well as to allow you to use the Serene Woods forums. You can manually delete cookies at any time by following the directions given in your Internet browser’s Help file. If you reject cookies, you will be able to browse the site, but you will not be able to purchase or publish any Serene Woods content or participate in the forums.
Serene Woods uses information for the following general purposes:
- To fulfill your requests for products and services;
- To offer personalized products and services;
- To improve our services;
- To contact you, conduct research, and provide anonymous reporting for internal and external clients;
Registration
In order to publish or purchase content or participate in any activity on serenewoods.com, you will need to create an account. When you register for an account, you provide us with your name, email address, country, your telephone number and other contact information. You will have to create a username which will be visible if you post in the forums. Once you register and sign in to Serene Woods, you are not anonymous to us.
Ordering
When you place an order on our site, we will ask for the name, shipping address, and phone number where you would like to receive your package. This information is used for the purpose of shipping your order. We will have to share your name and address with our shipping partners in order to complete the shipment.
At the next step of the ordering process, we will ask for your payment information and billing address. If you do not elect to pay with Paypal, we may ask for your credit card number, card security code, and expiration date. Regarding payments using electronic fund transfer and cheques, we will receive your bank account number which will not be used for any other purposes other than fulfilling the order. The data collected by Serene Woods for payment purposes will not be used for any other purposes.
Other Activites
When you use serenewoods.com you may post messages, perform searches, participate in events and engage in similar activities. We collect this information so that we can provide you our services and offer personalized services.
When you create your profile as an author, all information given by you, including photo and email address, for creating your profile will be publicly available. Your name, profile photo and your email address will be available in search results.
We may occasionally use your name and email address to send you notifications regarding new services offered by Serene Woods that we think you may find valuable.
Serene Woods may use information in your profile without identifying you as an individual to third parties. We do this for purposes such as aggregating how many people like certain kind of products or services. This will help us in providing you personalized services and improve our services.
Information sharing & disclosure
Serene Woods does not share personal information about you with other people or non-affiliated companies. We only share your personal information with third parties in the following circumstances:
We provide the information to trusted partners who work on behalf of or with Serene Woods under confidentiality agreements. These companies may only use your data as directed by Serene Woods, which includes using your personal information to help Serene Woods communicate with you, printing and shipping your books, discs, and other products, and completing financial transactions;
We may disclose your personal information in response to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims, or to protect our interests or property, or to prevent fraud, or other illegal activity perpetrated through serenewoods.com or as otherwise required by law;
We may disclose your personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Serene Woods' terms of use;
We may provide products or services jointly with other companies on serenewoods.com.We may share your information with that company in connection with your use of their products or services;
If the ownership of Serene Woods were to change, your user information may be transferred to the new owner so the service can continue operations. In any such transfer of information, your user information would remain subject to the promises made in any pre-existing Privacy Policy. Otherwise Serene Woods will notify you before information becomes subject to a different privacy policy.
If you include your personal information in content that you upload for posting and/or purchase on serenewoods.com, that information may be widely available to other users. Serene Woods does not exercise control over those users and cannot guarantee that your personal information will be protected as described in this Privacy Policy if you make it available as part of content posted on serenewoods.com. Serene Woods does not delete or redact your personal information from content you provide. If you do not want your personal information to be displayed as part of the content you upload, then you must delete it prior to uploading.
Links
serenewoods.com may contain links to other websites. We are of course not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by Serene Woods.
Information Transfer
Serene Woods will transfer personal information about you to other countries where Serene Woods does business.
Your ability to edit/delete your account information & preferences
You can modify / delete your account information at any time.
Certain communications from Serene Woods, such as critical service announcements and administrative messages, are considered part of Serene woods membership and you may not opt out of receiving them.
If you have published material to Serene Woods as a creator, that material may remain in some form on the site even after you retire it from public view, particularly if you have granted permission for it to be used as part of a collaborative project that exists elsewhere on the site.
You may also correct, update, delete, or deactivate personal information by contacting us at contact@serenewoods.com.
Confidentiality & Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
Your Serene woods Account Information is password-protected. You are responsible for not sharing your password.
Because email is not recognized as secure communications, we request that you not send private information to us by email.
Changes to the privacy policy
Serene Woods may update this policy. You agree to check the Policy from time to time for changes.
Questions or Suggestions
If you have questions or suggestions, please write to us at contact@serenewoods.com
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